Terms & Conditions

1. General terms and acceptance

These Terms & Conditions apply to your use of the Red Cherry Casino website, account services, games, promotions and any related features. By accessing the website or using the services, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you should not use the website or open an account.

These terms should be read together with any other information displayed on the website, including game rules, promotional terms, privacy information, responsible gambling guidance and payment instructions. Where a specific game or promotion has additional rules, those rules will apply to the relevant game or offer. If there is an inconsistency, the specific terms will generally apply to the particular activity.

Red Cherry Casino may update, replace or amend these terms when necessary. Changes may be made to reflect legal requirements, changes to the services, security needs or operational improvements. The current version will be made available on the website. You should review the terms from time to time, as continuing to use the services after an update may indicate acceptance of the revised terms.

You are responsible for ensuring that your use of online gambling services is lawful in the place where you live and access the website. Availability of the website or a game does not mean that gambling is permitted in every location. If online gambling is restricted or prohibited where you are located, you must not use the services.

2. Account eligibility and verification

You must be at least 18 years old and legally permitted to use online gambling services before opening or using an account. Red Cherry Casino may refuse an application or restrict access where it cannot reasonably confirm that a player meets the applicable age, identity, location or legal requirements.

Only one personal account is permitted unless Red Cherry Casino has expressly approved otherwise. An account must be registered in your own name and used only by you. You must not create an account for another person, allow another person to use your account or transfer your account to someone else.

Information provided during registration must be accurate, complete and kept up to date. This may include your name, date of birth, residential details and other information needed to administer the account. You must promptly update information that changes. Providing false, misleading or incomplete information may result in account restrictions or closure.

Identity, age and source-of-funds checks may be required before or after you use the services. You may be asked to provide documents or information to support these checks. Reviews can also be required for security, fraud prevention, responsible gambling or compliance purposes. If requested information is not supplied within the required timeframe, access to some or all services may be limited.

• Keep your username, password and other account security details confidential.
• Tell Red Cherry Casino promptly if you suspect that your account has been accessed without permission.
• Do not use a virtual private network, false location or other method to avoid geographic or security controls.
• Do not use the account for unlawful activity, fraud, money laundering or any other improper purpose.
• Accept responsibility for activity carried out through your account unless you have reported unauthorised access promptly.

3. Games, deposits and withdrawals

Games must be played according to the rules displayed for the relevant game. Before participating, you should review the available information about stakes, outcomes, features and any applicable game conditions. Game results are determined by the relevant game system and, where applicable, randomised technology. You accept the outcome shown by the system, subject to correction of a clear technical or administrative error.

You must have sufficient cleared funds in your account before placing a wager. You are responsible for checking the selected game, stake and transaction details before confirming an action. Once a wager or transaction has been accepted by the system, it may not be cancelled except where the rules, applicable law or a technical issue requires a different outcome.

Deposits and withdrawals are subject to the payment methods available on the website and to any conditions imposed by the relevant payment provider. You must use a payment method that belongs to you or that you are authorised to use. Red Cherry Casino may delay, reject or review a transaction where verification, security or legal checks are required.

Transaction processing times can vary because of account checks, payment providers, weekends, public holidays, technical matters and other factors outside the website's direct control. Any applicable fees, minimums, maximums or method-specific conditions will be shown where relevant. You should check the displayed information before confirming a deposit or withdrawal.

Funds must not be deposited or used for purposes connected with unlawful activity. Red Cherry Casino may investigate unusual transactions and may suspend activity while a review is completed. Where an error, misuse, fraud or breach of these terms affects an account, appropriate corrections or restrictions may be applied.

If a technical, human or system error causes an incorrect balance, game result or transaction, Red Cherry Casino may correct the error and adjust the account accordingly. Where you receive funds or credits in error, you must not treat them as available winnings and may be required to return them.

4. Promotions and responsible gambling

Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms will explain eligibility, entry requirements, qualifying activity, expiry, use of promotional value and any other conditions. You should read the relevant offer terms before participating. If you do not meet the stated requirements, an offer may not be awarded or may be removed.

Unless the applicable promotion states otherwise, offers are intended for one eligible player and one account. Red Cherry Casino may prevent abuse of a promotion where there is evidence of multiple accounts, coordinated activity, misleading information, payment misuse or conduct designed to obtain an unfair advantage. Promotional terms do not override any responsible gambling, identity or legal requirement.

Gambling should be treated as entertainment rather than a way to make money or recover losses. Set a budget and time limit before you play, only gamble with money you can afford to lose, and take regular breaks. Never chase losses, borrow money to gamble or continue playing because you feel pressured to win.

Tools or support options may be available to help you manage your gambling. Depending on the service, these may include deposit or spending controls, time reminders, activity information, cooling-off periods or account closure. You can use the responsible gambling information on the website to understand the available options and select measures that suit your circumstances.

If gambling is affecting your finances, relationships, work or wellbeing, consider stopping and seeking independent support. You may also ask Red Cherry Casino to restrict or close your account. Account restrictions should be treated seriously, and you must not attempt to bypass them by opening another account or using another person's account.

5. Privacy, suspension and legal information

Personal information is handled in accordance with the applicable privacy information published on the website. Information may be collected and used to create and manage your account, process transactions, provide services, meet legal and compliance obligations, protect the website and prevent fraud or misuse. You should review the privacy information to understand how information is handled.

Red Cherry Casino may suspend, restrict or close an account where it considers this necessary for security, responsible gambling, legal, regulatory, payment, technical or operational reasons. Action may also be taken where you breach these terms, provide inaccurate information, misuse a promotion, interfere with the website or engage in suspected unlawful or fraudulent activity.

When an account is suspended or closed, access to games, promotions and account features may be limited. Any remaining balance will be considered in accordance with applicable law, these terms, transaction reviews and any relevant circumstances. Amounts connected with fraud, unlawful conduct, errors or a breach of these terms may be withheld or adjusted where legally permitted.

The website is provided subject to availability. Red Cherry Casino does not promise that the website, games or account features will always be uninterrupted, error-free or available on every device or network. Maintenance, updates, outages, communications failures and events outside reasonable control may affect access. You should not rely on the website as a substitute for keeping your own transaction or account records.

To the extent permitted by law, you are responsible for losses caused by your breach of these terms, misuse of the services, unauthorised access resulting from failure to protect your account details or use of the website in an unlawful manner. Nothing in these terms excludes or limits a right or protection that cannot legally be excluded or limited under applicable Australian law.

These terms are intended to operate consistently with applicable Australian laws and any mandatory consumer protections. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply. Questions or concerns about these terms should be raised through the current support or contact options made available on the website.