Privacy Policy

About this Privacy Policy

This Privacy Policy is intended for players in Australia who use Red Cherry Casino services. By opening or using an account, visiting the website or communicating with support, a player may provide information that is needed to operate the service. The information handled will depend on the services used, the account activity involved and the choices made by the player.

Privacy is considered throughout the player relationship. Information is collected only for reasonable business, operational, security or legal purposes connected with providing an online gambling service. Red Cherry Casino may update this Privacy Policy when its services, processes or legal obligations change. The latest version published on the website will apply to future use of the relevant services.

Players should read this policy together with any other website terms or notices that explain how a particular service works. Where a separate notice gives more specific information about a form, promotion, payment process or verification request, that notice may explain the handling of information in that particular situation.

Information we may collect and why we use it

An online casino typically handles several categories of information. The amount and type of information collected can vary depending on whether a person is browsing the website, creating an account, making a deposit, requesting a withdrawal, contacting support or using other account features.

Account and identity details

This may include a player’s name, date of birth, residential details, contact details, account login information and information used to confirm eligibility. Identity and age information may be requested to help establish that an account belongs to the person using it and that the person is permitted to use the service.

Verification documents

Where verification is required, players may be asked to provide documents or other information confirming identity, age, address, payment ownership or the source of account activity. These checks can support account security, responsible operation of the service and anti-fraud procedures. Players should provide only genuine, accurate and current information through the requested secure process.

Payment and transaction information

Records may be created for deposits, withdrawals, wagers, winnings, refunds, bonuses where applicable and other account transactions. Payment information may include transaction references, payment method details and information needed to confirm or investigate a payment. Full payment details may be handled by payment providers rather than being stored directly by the casino, depending on the payment method and service arrangement.

Device, technical and usage information

When a player visits or uses the website, technical information may be collected, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, time of access and information about how the website is used. This information can help keep the website working, understand performance, identify unusual activity and improve the player experience.

Support and communications

If a player contacts support, records of the conversation and any information supplied may be retained so that questions can be answered, complaints can be reviewed and account issues can be resolved. Communications preferences, marketing choices and information about responses to messages may also be recorded.

Information may be used to create and manage an account, provide games and related services, process transactions, complete verification and anti-fraud checks, protect the website, provide customer support, investigate disputes, improve services, send service messages and meet legal or other compliance obligations. Marketing messages will be handled in line with the choices available to the player.

How information is shared, protected and retained

Personal information may be shared where this is reasonably necessary to provide the service or protect players and the website. For example, relevant information may be provided to payment service providers, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers or other service providers supporting the operation of the website. These providers should receive information only for the services they are engaged to perform.

Information may also be disclosed where needed to investigate suspected fraud, security incidents, misuse of an account or activity that may harm players or the service. It may be disclosed when required to meet a legal obligation, respond to a lawful request, enforce applicable terms, protect rights and property or support the prevention of financial crime and other prohibited activity.

Appropriate technical and organisational measures may be used to protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, authentication processes, encryption or secure transmission where appropriate, monitoring, staff procedures and security reviews. No online system can be guaranteed to be completely secure, so players should use strong account credentials, keep login details confidential and contact support if they suspect unauthorised access.

Information may be processed or stored by service providers in locations outside Australia, depending on how the website and its supporting services are operated. When information is handled by another provider, reasonable steps may be taken to require appropriate confidentiality and security. The location and safeguards can vary between services.

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, accounting and record keeping. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be deleted, anonymised or securely disposed of in line with applicable processes.

Cookies and similar technologies

Red Cherry Casino may use cookies and similar technologies to help the website function, remember selected settings, maintain account sessions, support security and understand how visitors use the website. Some cookies may be necessary for essential features, while others may help with analytics, performance, preferences or relevant communications.

Cookies are small files or records placed on a device by a website. They can help recognise a returning browser and provide a more consistent experience, but they do not necessarily identify a person on their own. Information collected through cookies may be combined with account or technical information where this is permitted and reasonably needed for the purposes described in this policy.

Players can manage or delete cookies in their browser settings and may be able to block certain types of cookies. Disabling essential cookies may affect login, account functions, security features or the way parts of the website operate. Browser controls and available cookie choices can differ between devices and browsers.

Your privacy choices and data rights

Players may have rights and choices relating to the personal information held about them. These can include asking for access to their information, requesting correction of information that is inaccurate or incomplete, asking for deletion of their data where appropriate, and withdrawing consent to marketing. A request may be subject to reasonable identity checks so that information is not disclosed to the wrong person.

To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@redcherrycasino.click. Please describe the request clearly and include enough information to help identify the relevant account or records. Do not send unnecessary payment details, passwords or sensitive documents in an ordinary message. If verification documents are required, support can explain the appropriate process.

A request to correct information may be completed when the relevant details can be verified. A request to delete information may not always result in immediate or complete deletion. Some information may need to be retained for legal, security, fraud prevention, transaction, dispute or record-keeping reasons, including records that must be kept for a period required by law after an account is closed. Where deletion is not possible, the information will be retained only as needed for the applicable purpose.

Players can withdraw consent to marketing by contacting support@redcherrycasino.click. They may also use an unsubscribe option included in a marketing message where one is available. Stopping marketing messages does not stop essential communications about an account, transactions, security, verification, service changes or other matters needed to administer the account.

Players should keep their account details accurate and tell support if their contact information changes. If a player believes information has been used incorrectly, has a privacy concern or wants an explanation of how a request has been handled, the same privacy contact can be used to raise the issue. Each request will be considered in accordance with applicable requirements, the nature of the information and the need to protect the security and rights of all users.