Responsible Gaming

Gamble for entertainment

Online gambling involves risk, and there is no guaranteed way to win. Games are based on chance or probability, and previous results do not determine what will happen next. A winning result cannot be relied on to cover bills, create income or recover money that has already been lost. Before you play, decide how much time and money you can comfortably spend without affecting your everyday life.

Only gamble with money you can afford to lose. Essential expenses should always come first, including rent or mortgage payments, food, utilities, transport, education, medical costs and other financial commitments. Do not use borrowed money, credit intended for necessities or money set aside for someone else to gamble. If your financial position changes, pause your gambling and review whether continuing is appropriate.

Set a plan before you start

A simple plan can make it easier to stay in control. Set a spending limit and a time limit before opening a game. Treat those limits as firm boundaries rather than targets to reach. Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to escape personal problems. Take regular breaks and avoid making decisions immediately after a loss or a win.

• View gambling as paid entertainment rather than a source of income.
• Keep gambling separate from household spending and financial obligations.
• Do not chase losses by increasing stakes or playing for longer.
• Avoid gambling to celebrate, relieve stress or change your mood.
• Never gamble under pressure from another person.
• Remember that a win does not mean you should continue playing.

Use limits and account controls

Personal limits can help you manage your gambling activity. Depending on the services available on your account, you may be able to ask for controls relating to deposits, spending, session time or access to gambling products. Read the information provided with any control carefully, including how it operates, when it takes effect and whether it applies to particular products or to your account more broadly.

Choose limits that reflect your real circumstances, not an amount you hope to win. Consider your regular income, fixed expenses, savings goals and other responsibilities. It may also help to keep a personal record of deposits, withdrawals, time spent playing and the outcomes of your sessions. Reviewing this information can give you a clearer view of your actual gambling behaviour.

Take a break when needed

If you feel distracted by gambling, are spending more than planned or simply want time away, stop playing and take a break. You can ask the support team about available account restrictions or a self-exclusion option. Self-exclusion is a voluntary step designed to prevent or restrict access for a chosen period or under agreed conditions. Once requested, it is important not to try to bypass the restriction by creating another account or using another person’s account.

Account controls are useful safeguards, but they work best alongside personal decisions and support from people you trust. If you have difficulty setting a limit, keeping to it or stopping when you intended to stop, consider pausing all gambling and seeking professional assistance.

1. Decide your maximum spend and playing time before you begin.
2. Apply available account controls before gambling, rather than after a problem develops.
3. Stop when your limit or your planned session ends.
4. Do not remove or weaken a control because you feel confident after a win.
5. Ask for a break or self-exclusion if you are finding it difficult to stay in control.

Recognise signs of gambling harm

Gambling harm can develop gradually, and it may affect a person’s finances, relationships, work, study, health and general wellbeing. You do not need to wait for a serious crisis before asking for help. A concern is worth taking seriously whenever gambling is causing stress, conflict, secrecy or financial difficulty.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back losses by playing more often or increasing your stakes.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, losses or transactions from family and friends.
• Borrowing money, selling possessions or missing payments to fund gambling.
• Using money intended for rent, bills, food or other essential needs.
• Losing interest in work, study, hobbies, family time or social activities.
• Gambling to cope with stress, sadness, loneliness, anger or other difficult feelings.
• Making repeated promises to stop or cut down but being unable to do so.
• Feeling shame, hopelessness or that gambling is the only way to fix financial problems.

If any of these signs feel familiar, stop gambling and speak with someone you trust. A partner, family member, friend, doctor, counsellor or recognised Australian gambling support service may be able to help you understand what is happening and plan practical next steps. Support is available for people who gamble and for relatives or friends affected by another person’s gambling.

Be honest when asking for help. Explain how often you gamble, how much money and time are involved, whether you have borrowed money and how gambling is affecting your life. You can ask a trusted person to help with budgeting, access to accounts or other safeguards while you seek professional advice. If you feel at immediate risk of harming yourself or someone else, contact emergency services or an urgent health service in your area.

Our responsible gaming approach

Red Cherry Casino aims to provide clear information so players can make informed decisions about gambling. Players are responsible for using the available information, setting appropriate boundaries and complying with the applicable rules and requirements. Gambling services are intended for adults who are legally permitted to use them in their location. You should check the laws that apply to you before accessing or using an online gambling service.

We may take steps to support responsible gambling, including responding to requests for account restrictions, breaks or self-exclusion where those options are available. We may also ask questions or request information when activity raises responsible gambling concerns. These measures are intended to support safer play and may affect access to an account or particular services. They should not be treated as a guarantee that gambling-related harm will not occur.

If you are concerned about another player

If you believe a friend or family member is experiencing gambling harm, approach the conversation calmly and without blame. Focus on what you have observed and explain that support is available. Avoid paying gambling debts, lending money for gambling or helping the person hide gambling activity. Encourage them to seek professional support and consider obtaining advice for yourself as well.

Getting help

You can contact our support team to ask about responsible gaming information, available account controls, taking a break or self-exclusion. Our team cannot provide financial, legal or medical advice, so speak with a qualified professional for advice about your personal circumstances. You can also contact a recognised Australian gambling help service, a healthcare professional or a local community support organisation.

Responsible gambling is an ongoing choice. Review your limits regularly, pay attention to changes in your mood or finances and act early if gambling becomes difficult to manage. Taking a break is a sensible decision, and seeking support is a sign that you are taking your wellbeing seriously.