Betting Rules

General betting rules

By opening an account, accessing a betting product or submitting a bet, you agree to follow the rules that apply to that activity. These rules are intended to provide a clear and consistent basis for accepting, processing and settling bets. Product availability may depend on your location, age, account status, applicable Australian law and other legal or regulatory requirements. You must not use the website or attempt to place a bet where doing so is unlawful.

The rules shown on the relevant betting page form part of the terms for that product. They may explain the available markets, the meaning of selections, the way odds or returns are displayed, the conditions for a valid bet and how the result will be determined. Always review this information before confirming a bet. If a product has rules that are more specific than these general rules, the product-specific information will normally apply to that product.

Account and identity requirements

• You must provide accurate, current and complete information when creating or maintaining an account.
• You must meet the minimum legal age and any other eligibility requirements that apply to the service in your location.
• An account must be used only by the registered account holder. You are responsible for keeping your login information private.
• You must not create or operate an account on behalf of another person, or allow another person to place bets through your account.
• Identity, age, payment or other verification checks may be required before an account can be used fully or before a transaction or withdrawal is processed.
• We may restrict, suspend or close an account where information is inaccurate, verification cannot be completed, the account appears to be used unlawfully or the account breaches the applicable terms.

A person who is below the applicable minimum age must not open an account or participate in betting. If you believe that a minor has accessed an account, stop using the account and follow the support or account-protection process made available on the website.

Placing and confirming bets

A bet is submitted by selecting an available market or game, choosing the relevant selection and confirming the bet through the required process. Before confirmation, check the selection, stake, odds or displayed return, and any other conditions shown on the bet slip. A bet should not be submitted unless you understand what you are selecting and are comfortable with the amount being risked.

A bet is generally treated as accepted only when the website confirms acceptance and records the transaction on your account. Adding a selection to a bet slip, entering a stake or pressing a preliminary button does not necessarily mean that a bet has been accepted. If a bet is rejected, interrupted or remains pending, check your account history before trying again so that you do not unintentionally submit more than one bet.

Displayed information and bet acceptance

• Markets, prices, odds, limits and availability may change before a bet is accepted.
• Technical delays, communication failures, display errors or other circumstances may affect the information shown on the website.
• A bet may be subject to minimum or maximum stake requirements, market restrictions or account-level limits where these are displayed or apply under the terms.
• You should keep a record of the confirmation or transaction reference shown after a successful bet.
• The account history is the primary record of bets submitted through your account, subject to correction of a clear error or technical issue.
• You must not use automated tools, deceptive methods, software interference or any other process designed to manipulate the website or betting service.

If there is a clear error in a price, market description, result, settlement or account entry, the transaction may be reviewed and corrected in accordance with the applicable terms. A clear error may include a plainly incorrect price, a duplicated market, an obvious data error or information that does not reasonably reflect the intended betting offer. Where practical, affected account holders may be notified through the communication method linked to their account.

You are responsible for checking your bet before confirmation and for monitoring your account after placing it. If you see a transaction that you did not make, protect your account immediately and use the available account or support process to report it.

Results, settlement and cancelled bets

Bets are settled using the official result or other result source identified in the rules for the relevant product. The result may be based on an event outcome, a published statistic, a game result or another objective measure described on the applicable betting page. Results are not determined by personal opinion, informal reports or comments posted by other users.

Settlement principles

• The wording of the market and its specific rules determine what counts as a winning, losing, void or otherwise settled bet.
• A selection that does not meet the stated winning conditions will be settled as a loss unless the applicable rules provide for another outcome.
• Where an event, match or game is postponed, abandoned, interrupted or changed, the applicable product rules determine whether the bet remains active, is settled on available information or is cancelled.
• Where a result is changed after initial publication, the relevant rules may state whether the original result or the amended result is used.
• Dead heats, ties, draws, shared positions and other special outcomes are settled according to the rules displayed for the market.
• For combination bets, each part of the bet is considered under its own rules, and the overall outcome depends on the combination selected.
• Where a market depends on a particular participant, team, competitor or outcome, the rules determine how non-participation, withdrawal or substitution is treated.

A bet may be cancelled or declared void where the relevant market was offered in error, the event did not take place, the result cannot be verified, the bet was accepted after a market should have closed, or another circumstance covered by the applicable rules occurs. A cancelled or void bet is not treated in the same way as a losing bet. The account record and the relevant product rules will show how the transaction was handled.

If you believe a result or settlement is incorrect, review the market rules and transaction details before raising the matter. Queries should be made through the support channel available on the website and should include enough information to identify the account transaction, such as the date, product and reference shown in your account. Reviews may require confirmation of the official result or examination of technical records.

Returns, balances and any applicable charges are shown or calculated in accordance with the relevant product rules and account terms. No return should be assumed unless the bet has been accepted and settled as a winning or otherwise payable transaction. Any tax responsibilities that may apply to you are your own responsibility, subject to Australian law and your individual circumstances.

Fair play, safety and responsible betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Only use money that you can afford to lose, set a budget before you begin and avoid chasing losses by increasing your stakes or betting for longer than planned. Take regular breaks and do not bet when you are affected by alcohol, medication, stress or other circumstances that may impair your judgement.

Account protection and fair use

• Keep your password and verification information secure, and use account security features where they are available.
• Do not share your account, payment method or betting access with another person.
• Do not use the service for unlawful activity, fraud, money laundering, market manipulation or any other prohibited purpose.
• Do not interfere with the operation of the website, submit harmful code or try to bypass location, identity, age or responsible gambling controls.
• Do not place bets using information obtained through unlawful activity or in a way that compromises the integrity of an event or game.
• Follow any account restrictions, deposit controls, time-outs, self-exclusion arrangements or other safety settings that you have requested or that apply to your account.

If betting is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek help from an appropriate gambling support service in your state or territory. You can also use the responsible gambling tools and account controls made available through the website. These may include spending limits, session reminders, temporary breaks or account closure, depending on the service and your circumstances.

We may take steps to protect customers and the integrity of the service. This can include requesting information, applying limits, delaying a transaction while checks are completed, suspending access or reviewing unusual activity. Such action may be required by law, by responsible gambling obligations, by security procedures or by the applicable Terms and Conditions.

These betting rules are general information and do not replace the full Terms and Conditions or the specific rules for an individual market or game. The rules may be updated from time to time to reflect changes to the service, technology or legal requirements. Check the current version before placing a bet. If you do not understand a rule, do not proceed until you have obtained clarification through the support options available on the website.